Terms of Service
The short version: AOK is software and service for running your agency's recruiting and onboarding. You get a 30-day free trial, and your first 5 recruits who attend orientation during it are free. After that, you pay $500 for each recruit who attends orientation, once per person, billed every 30 days. Cancel anytime from Billing.
1. Who these terms are between
These terms are between AOK (Agency Onboarding Kit) ("AOK", "we") and the agency that signs up ("you"). The person who starts the trial confirms they can agree for the agency. People you invite (recruiters, leaders, agents) use AOK under your account.
2. The trial
Your trial runs 30 days from sign-up. Everything is included. We remind the account owner by text and email 3 days before it ends. The first 5 recruits who attend orientation during the trial are free and are never billed later. Further recruits who attend during the trial are billed when it ends.
3. What you pay for
- The billable event is a recruit who attended orientation: either the recruit checked in from their own phone with your orientation's check-in link or QR code, or your team marked them as attended. Sending an invite, a text, or booking a meeting is never billed.
- Once per person. The same recruit (matched by email or cell number) is billed at most once.
- Price. $500 per billable recruit unless your order form says otherwise. No seat, setup or monthly fees.
- Billing cycle. Every 30 days from the end of your trial, we charge the card on file for that period's billable recruits. If there's no card, billing pauses and we tell you. If a payment fails, we tell the account owner and retry; if it is still unpaid after 14 days, AI texting pauses until it is paid.
- Mistakes and disputes. Before a charge bills, anyone on your staff can undo it in Billing with a reason. After it bills, dispute it in AOK (Orientation, Attendance) within 30 days and we will refund duplicates and people who did not actually attend.
- Taxes are extra where they apply.
4. Cancelling
Cancel anytime in Billing. Nothing is charged for attendance confirmed after you cancel. Charges already billed are not refunded except as in section 3. You can export your data for 30 days after cancelling; then we delete it, except records we must keep by law (like text opt-outs).
5. Texting and calling
AOK sends texts on your behalf from a number connected to your account. You are responsible for having consent to text the people you add, for honoring opt-outs (AOK stops texting anyone who replies STOP and keeps that record), and for following the TCPA, CAN-SPAM, carrier rules and state insurance-solicitation laws. AOK holds texts during quiet hours in the recipient's local time zone. Don't use AOK to send texts to purchased lists.
6. Your data
Applicant and agent data you put into AOK is yours. We use it only to run the service for you, as described in the Privacy Policy. We don't sell it. You can export it anytime.
7. Acceptable use
Don't break the law with AOK, don't try to get into another agency's data, don't resell access, and don't overload the service. We can suspend an account that does, after telling you why when we can.
8. Availability and changes
We work to keep AOK running but can't promise it will never be down. We may improve or change features. If we change these terms in a way that matters, we'll tell the account owner at least 30 days ahead; prices never change for charges already confirmed.
9. Liability
AOK is provided as is. To the extent the law allows, neither side is liable for indirect or lost-profit damages, and our total liability is limited to what you paid us in the 12 months before the claim. AOK helps you recruit; it doesn't guarantee hires, licensing outcomes or production.
10. Contact
Questions about these terms or a charge: reply to any email from AOK, or ask through your account.