This is the actual closing call, drilled beat by beat — the way our top floor rep runs it, from "how can I help?" all the way to the transfer. Your lines are the gold cards; the prospect's likely reply sits under each one. Learn it until it's automatic.
How to read this script — notation & golden rules
TONALITY MARKS
GotttchaStretched letters — drawl it. Warmth. Never rush it.
…A real beat. Breathe. Silence does the selling.
CAPSPunch that one word — one per line, max.
hahaSmile through it — it softens whatever you ask next.
[brackets]Live fill-in — their name, their numbers. The grader skips these.
WHO'S TALKING
Agent — your lines. Only these get drilled & graded.
Prospect — what they'll likely say. Never read aloud.
Coach — the why behind the line. Margins only.
Objection — the pushback and the pivot for it.
Branch — where the call forks. Know both roads.
GOLDEN RULES
1. Service first — actually handle what they called about.
2. You never pitch — the system flags the file; telling them is a duty to inform.
3. Emotion before math — never quote before the gap.
4. The handoff is the close — no "decision moment," the numbers just run.
5. It's not sold 'til it sticks — persistency is the paycheck.
ADMINClick any line to edit it. Publish replaces the script for every agent.● unpublished changes
Run clean
AGENT 1Recite this line
Tap the mic and deliver this line from memory
Speak naturally — drawls, "ya", and "gonna" all count. We check the words, not the polish.
Your words will appear here…
said correctly missed / wrong extra
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